Privacy Policy

Vyayāma Physio (“we,” “our,” “clinic”) is committed to protecting the privacy and confidentiality of

all individuals who visit our clinic, website, or use our services. This Privacy Policy explains how

we collect, use, disclose, and safeguard your information. By accessing our services, you

consent to the practices described herein.

1. Information We Collect

● Personal details including name, contact number, email address, residential address,

and emergency contact information.

● Medical history, treatment records, diagnostic information, and related health data

provided by you for physiotherapy assessment and treatment.

● Payment details necessary to process transactions.

● Website or online appointment booking data, including IP address, cookies, and

browsing activity where applicable.

2. Use of Information

We use your information strictly for:

● Providing physiotherapy consultations, treatment, and follow-ups.

● Appointment scheduling, reminders, and patient communication.

● Billing, payment processing, and package management.

● Compliance with legal and regulatory requirements.

● Improvement of clinic operations and services.

3. Disclosure of Information

● We do not sell, rent, or trade patient data.

● Information may only be shared with third parties when:

○ Required by law, court order, or regulatory authorities.

○ Necessary for processing insurance claims or digital health platforms (e.g.,

MediBuddy) with your consent.

○ For internal professional consultation while ensuring confidentiality.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your

personal and medical information. However, no method of transmission or storage is 100%

secure; therefore, we cannot guarantee absolute data security.

5. Data Retention

Patient records are retained as required under applicable laws and regulations or for as long as

reasonably necessary to fulfill the purposes outlined in this policy.

6. Your Rights

● You have the right to access, update, or request correction of your personal data.

● You may withdraw consent to certain uses of your information, subject to legal or

contractual restrictions.

● Requests must be submitted in writing to the clinic administration.